Return & Refund Policy

Everyday essentials. Thoughtful support.

At Nutra Core, we believe choosing your everyday wellness essentials should feel clear and considered. If something isn’t right with your order, we’re here to help.

This policy explains how returns, refunds, and cancellations work across our wellness and personal care range.

Our 30-Day Return Policy

You have 30 days from receiving your order to request a return.

Under our standard return policy, products must be:

Unopened, unused, and in the condition you received them.
In their original packaging, with labels and any accessories included.
With all safety seals and tamper-evident packaging intact.
Accompanied by your order number or proof of purchase.

These conditions help protect the quality and integrity of products intended for consumption or personal use.

Our standard return conditions do not limit your statutory rights if a product is faulty, damaged, or incorrectly supplied.

How to Request a Return

Visit our Contact page and include:

Your order number.
The product or products you would like to return.
A brief explanation of your request.
Photos, where relevant, if an item arrived damaged or incorrect.

Our team will review your request and provide the next steps, including return instructions and the appropriate return address.

Please contact us before sending anything back. Returns sent without prior contact may not be accepted under our standard return policy.

Return Shipping

For eligible change-of-mind returns, you are responsible for return shipping costs.

If your product arrived defective, damaged, or incorrect, we will arrange an appropriate resolution and cover any necessary return shipping costs.

Please package your return securely and retain proof of postage.

Opened & Used Products

Because our range includes products intended for consumption and personal care, we cannot accept the following under our standard change-of-mind return policy:

Opened or partially consumed supplements, capsules, gummies, powders, cocoa, or liquid formulas.
Products with broken or removed safety seals.
Opened or used body oils, patches, or other personal care products.
Products damaged through misuse or improper storage after delivery.

This does not affect your rights where a product is faulty, damaged, incorrectly supplied, or otherwise covered by applicable consumer protection law.

Damaged, Faulty, or Incorrect Items

Please check your order when it arrives.

If you receive the wrong product, a damaged item, or a product with a compromised safety seal, contact us promptly through our Contact page.

Include your order number and, where possible, clear photos of the product, packaging, and the issue.

Please do not consume or use a product that arrives with a broken safety seal or appears damaged. Our team will help arrange the appropriate next steps.

Bundles & Multipacks

If your order includes a bundle or multipack, please tell us which items you would like to return.

We will confirm eligibility and explain the refund amount based on the price paid and any discounts applied to the returned items.

Sale & Promotional Items

Sale items may not be eligible for change-of-mind returns unless required by applicable law.

Your rights relating to faulty, damaged, or incorrectly supplied products still apply, including when an item was purchased at a discounted price.

Exchanges

If you would prefer a different product, contact us to request an eligible return.

Once your return has been approved, you may place a new order for your preferred item.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

For change-of-mind returns processed under our standard policy, outside the EU statutory right of withdrawal, a $4.99 processing fee may be deducted where permitted by applicable law.

No processing fee will be deducted for faulty, damaged, or incorrectly supplied items, or where prohibited by applicable law.

Your bank or payment provider may need several business days to reflect the refund after it has been issued.

If more than 15 business days have passed since your refund was approved, please contact us through our Contact page.

Order Cancellations

If you need to cancel an order, contact us as soon as possible through our Contact page.

Orders may be cancelled before they have been processed or shipped.

For customers outside the European Union, cancellations made before order processing may be subject to a $7.99 cancellation/service fee, where permitted by applicable law.

If your order has already shipped, you may request an eligible return after delivery.

No cancellation fee applies when you exercise a statutory cancellation or withdrawal right that prohibits such a fee.

European Union Right of Withdrawal

Where EU consumer law applies, you may withdraw from an eligible online purchase within 14 days of receiving your goods, without giving a reason.

Notify us through our Contact page before the withdrawal period expires. Return the goods within 14 days of notifying us.

You are responsible for direct return shipping costs unless the goods are faulty or we agree to cover them.

We will refund the purchase price and standard outbound delivery charges within 14 days of receiving your withdrawal notice. We may withhold reimbursement until we receive the goods or evidence that you sent them back, whichever occurs first.

Refunds will use the original payment method unless otherwise agreed, without reimbursement fees.

Exceptions include sealed goods unsealed after delivery that are unsuitable for return for health or hygiene reasons, rapidly perishable goods, and clearly personalized goods, where applicable.

This right is additional to our standard return policy. Nothing in this policy limits your statutory consumer rights.